Refund policy

At DiningBloom, customer satisfaction is our top priority. If you're not completely satisfied with your purchase, we're here to help with a simple and transparent return process.

30-Day Return Policy

We proudly offer a 30-day return window from the date your order is delivered.

To qualify for a return, your item must:

  • Be unused and in its original condition.
  • Include all original packaging and accessories.
  • Be free from stains, odors, or signs of use.
  • Be returned within 30 days after delivery.

Non-Returnable Items

For hygiene and safety reasons, we cannot accept returns for:

  • Used or washed table linens.
  • Customized or personalized products.
  • Clearance or final sale items.
  • Gift cards.

Damaged or Incorrect Orders

If your order arrives damaged, defective, or you received the wrong item, please contact us within 7 days of delivery.

Please include:

  • Your order number.
  • Clear photos of the product.
  • Photos of the packaging if applicable.

Our support team will quickly review the issue and provide an appropriate solution, including a replacement or full refund when applicable.

Return Shipping

For eligible returns, customers may be asked to return the item to our designated return facility.

If the return is due to:

  • Our mistake
  • Manufacturing defects
  • Shipping damage
  • Incorrect item received

DiningBloom covers all return shipping costs.

For returns based on personal preference (change of mind, ordering the wrong size or style, etc.), customers may be responsible for return shipping fees where applicable.

Refunds

Once your returned package has been received and inspected, we'll notify you regarding the status of your refund.

Approved refunds will be issued to your original payment method within 5–10 business days.

Processing times may vary depending on your payment provider.

Order Cancellation

Orders may be canceled before they are processed or shipped.

Once an order has entered fulfillment or has been dispatched, cancellation is no longer possible. However, you may request a return after delivery.

Contact Us

If you have any questions regarding returns or refunds, please contact us:

Email: support@diningbloom.shop

Phone: (905) 208-7198

Business Address:

1421 Rue Champlain

L'Ancienne-Lorette, QC G2E 1C4

Canada